Space Travelium TeNQ
We have posted frequently asked questions about Space Travelium TeNQ in Q&A format.
- Please tell me your business hours.
Business hours are 11:00-21:00 on weekdays (last entry 20:00), and 10:00-21:00 on weekends, holidays, and special days (last entry 20:00). However, you may not be able to experience VR content depending on the crowding situation. Business hours are also subject to change. Please check the following page for details.
- How long will it take?
The VR content takes about 20 minutes to experience . If you want to explore each area, it will take about 1 to 2 hours.
- Can I re-enter the building?
Re-entry is not permitted. (Re-entry with the same ticket is not permitted.)
- Where can I buy tickets?
Tickets can be purchased at the Space Travelium TeNQ official website, Seven Tickets, TOKYO DOME CITY e-Ticket Store, or at the TeNQ Ticket Counter. For details, please see the following page.
- Can I cancel my purchased ticket?
Please note that tickets cannot be cancelled, changed or refunded after purchase.
- Are there any age restrictions for admission?
Children under 10 years old must be accompanied by a junior high school student or older to enter the museum. Children under 7 years old cannot experience VR content. Children between 7 and 12 years old must be accompanied by a parent or guardian aged 18 or older to experience VR, and each child must have a parental consent form.
- Can one adult experience VR with multiple children?
Children aged 7-12 cannot participate alone and must be accompanied by a parent or guardian aged 18 or over.
In addition, if a child between the ages of 7 and 12 wishes to experience the VR content, a parental consent form is required for each child. Please note that children under the age of 7 and those who fall under the conditions stated in the VR Terms of Use cannot experience the VR content.
- Can I experience VR content multiple times?
You may enjoy the VR content once per visit.
- I would like to use VR. Are there rental shoes available?
Rental shoes and socks (both for a fee, limited numbers available) are available at Ticket Counter.
*VR cannot be used with shoes that have a heel height of 5cm or higher (regardless of type, such as platform shoes, sneakers, boots, etc.), or shoes that expose the toes or heels, such as sandals or mules. Please check the following page in advance.
- Is it wheelchair accessible?
The building has been designed with barrier-free access in mind.
*Please contact us in advance if you are a person requiring nursing care.
- Can I eat and drink inside the building?
Please note that bringing in food and drinks is not permitted. Please use "TeNQ CAFE 138" located inside the building.
*Food and drink can only be enjoyed in the LOUNGE Q area.
- Are there coin lockers in the building?
Yes, there are. Please note that the number is limited.
- Do you have mobile battery rentals?
There is a mobile battery rental service called "ChargeSPOT" in the building. If you would like to use it, please ask a member of staff.
- Can I bring pets into the facility?
Please refrain from bringing pets into the facility.
*Excluding guide dogs, service dogs, and hearing dogs (training dogs excluded)