Visit guide / map
Visitor guide
At Tokyo Dome City, we will guide our visitors to the service facilities within the premises to make their stay more comfortable.
Tokyo Dome City offers services so that even customers with small children can enjoy the experience comfortably.
For customers with physical disabilities
We will introduce the locations of barrier-free toilets within Tokyo Dome City and information for wheelchair users.
At the Tokyo Dome City Information Center (in front of Tokyo Dome Gate 22), we sell tickets that are perfect as gifts, such as Tokyo Dome gift certificates. You can also purchase online.
You can find lost items at Tokyo Dome City using LINE.
We present frequently asked questions about Tokyo Dome City in Q&A format.
City map
About public Wi-Fi services
At Tokyo Dome City, you can use SoftBank Mobile's public Wi-Fi service.
Request to visitors
Regarding prohibited acts within Tokyo Dome City
To ensure the safety and security of our customers, the following actions are prohibited.
- Smoking while walking or outside designated smoking areas (including electronic and smokeless tobacco products)
- Acts of lying down on a bench/acts that obstruct the passageway
- Walk your pet off-leash
- Feeding cats, pigeons, etc.
- Entry into the city at night (1:00-4:30)
- Access to bicycles, motorbikes, electric scooters, etc. within the city
- Playing catch, skateboarding, in-line skating, and other competitive activities
- Scalping, such as buying and selling or reselling Sports, Concert, and other tickets and service vouchers
- Unauthorized sales, advertising, distribution of flyers, event hosting, and other gatherings
- Unauthorized sale, distribution, or display of merchandise
- Filming or distribution for commercial purposes or that causes inconvenience to others
- Bringing and using radio-controlled devices, including drones
- Bringing in explosives, firearms, swords, fire, etc., and dangerous materials
- Acts that disrupt the safety, morals, and order within the City and cause trouble to others.
Security cameras and wearable cameras
For security purposes, Tokyo Dome City uses security cameras, and in some areas a camera system with facial recognition function is in operation. In addition, some security staff patrol the city wearing wearable cameras.
Additionally, in some facilities we have installed cameras for measurement and analysis purposes in order to improve our services.
- We conduct analysis to improve products and services and visualize congestion status.
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Tokyo Dome Corporation measures and analyzes the number of customers entering the store, the length of their stay, and the number of people passing through from footage taken by cameras at FOOD STADIUM TOKYO (hereinafter referred to as the "store"), and uses this information to improve products and services and visualize congestion levels.
Congestion status is displayed on Tokyo Dome City app.The footage captured by the cameras is used only to measure and analyze the number of people entering the store, the length of their stay, and the number of people passing by. The results of the measurement and analysis do not include any content that shows the faces or features of customers or any information that could identify specific individuals.
The footage captured by the cameras is promptly destroyed after measurement and analysis. The footage and analysis data will only be used by our company and will not be used by other companies.- Data acquisition period: Monday Mon. 1, 2025
- Location of the data acquisition camera
- Number of cameras: 2 at the store entrance, 12 inside the store, 2 in the aisles, 5 security cameras
The Company has established basic policies to comply with laws and regulations regarding the protection of personal information and other standards (Tokyo Dome Co., Ltd.) and customer data is handled appropriately in accordance with this basic policy.
Tokyo Dome Group "Basic Policy on Customer Harassment"
- Basic Policy on Customer Harassment
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Tokyo Dome Corporation and the Tokyo Dome Group companies have always provided a variety of leisure facilities and services to many people, with the management philosophy of "sharing excitement with customers through human interaction and contributing to the realization of a rich society." We would like to continue to pursue entertainment that our customers can truly enjoy.
However, in the course of carrying out this business, there have been some cases where the working environment of our staff has been harmed by insensitive words and actions from some customers. In order to create an environment in which all staff at Tokyo Dome Group can work with peace of mind and in a healthy and secure state of mind, aiming to share excitement with our customers, we have established the following basic policy regarding customer harassment.
Regarding the elimination of anti-social forces
At Tokyo Dome City, we strictly prohibit the use of our facilities by people who belong to anti-social forces such as organized crime groups or those associated with organized crime.
